Privacy Policy

This Privacy Policy ("Policy") describes how ChainHealth Ltd ("ChainHealth," "we," "us," or "our") may collect, use, and disclose information, as well as your choices regarding this information. Please read this Policy carefully and contact us with any questions at info@chainhealth.ai.

1. Applicability of this Policy

This Policy applies to the ChainHealth platform, website, and services (collectively, the "Services"). If you do not agree with the terms of this Policy, please do not access or use the Services.

2. Information We Collect

When you interact with our Services, we may collect the following types of information:

• Contact Information: Your name, email address, and country information.
• Financial Information: Cryptocurrency wallet information, transaction history, and associated fees paid.
• Transaction Information: Details about transactions you make on our platform, including transaction type, amount, and timestamps.
• Correspondence: Feedback, surveys, support requests, and other communications.
• Online Identifiers: Your email, device information, and IP address.
• Usage & Diagnostics Data: Analytics data such as conversion events, user preferences, device logs, and cookies.
• Information from Third Parties: Data obtained from public databases or third-party providers to comply with regulatory obligations and prevent fraudulent activity.‍
• Cookies & Tracking Technologies: We and authorized third parties may collect data using cookies and similar technologies to enhance your experience on our Services. More details are provided in Section 10.

3. How We Use Information

We use the information we collect for the following purposes:

• Providing and Improving Services: To personalize, maintain, and improve our products and services.
• Security & Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.
• Customer Support: To assist users with inquiries and troubleshooting.
• Research & Development: To develop new features and enhance our offerings.
• Legal & Regulatory Compliance: To meet legal and compliance requirements, including identity verification.
• Marketing & Communications: To send updates, promotional materials, and newsletters. Users may opt-out at any time by selecting “unsubscribe” in our emails or by contacting us at info@chainhealth.ai.‍
• Transactional Notifications: Even if you opt out of marketing, we may still send important service-related notifications.

4. How We Share and Disclose Information

We may share your information in the following circumstances:

• With Your Consent: You may choose to share personal data with third parties for specific purposes.
• Legal Compliance: We may share information to comply with legal requirements, subpoenas, investigations, or fraud prevention.
• Service Providers & Partners: We may share data with service providers who assist in operating and improving our Services.
• Business Transactions: In the event of a merger, acquisition, or similar corporate transaction, your data may be transferred subject to confidentiality agreements.‍
• Aggregated or Anonymized Data: We may share non-identifiable data for analytics or research purposes.

5. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this Policy. If you wish to review, update, or request deletion of your data, please contact info@chainhealth.ai.

6. Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access. However, no system is completely secure. Users are responsible for securing their own accounts and devices.

7. Age Limitations

Our Services are not intended for individuals under the age of 18. If we become aware of any such data collection, we will take steps to delete it. Please contact info@chainhealth.ai if you suspect a minor has used our Services.

8. Changes to This Policy

We may update this Policy from time to time. Any changes will be indicated by the "Last Updated" date at the top of this document. Material changes will be communicated through email or within our Services.

9. GDPR Notice for EU Residents

If you are a resident of the European Union (EU), you have specific rights under the General Data Protection Regulation (GDPR), including:

• Access & Information: The right to know what personal data we collect and how it is used.
• Correction & Deletion: The right to request correction or deletion of your data under certain circumstances.
• Processing Restrictions: The right to limit how your data is processed.
• Data Portability: The right to obtain and transfer your data.
• Objection to Processing: The right to object to certain uses of your data.
• Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
• Lodging Complaints: You may file a complaint with your local data protection authority.

For GDPR-related requests, contact info@chainhealth.ai.

10. Cookies & Tracking Technologies

Cookies help us understand user behavior and improve our Services. Users can configure browser settings to manage cookie preferences. However, disabling cookies may affect functionality.

We use:

• Functionality Cookies: To remember user preferences.
• Analytical Cookies: To monitor website traffic and user interactions.
• Advertising Cookies: To deliver relevant advertisements.

For more information about cookies, visit allaboutcookies.org.

11. Contact Us

For any questions about this Policy or to exercise your rights, please contact us at info@chainhealth.ai.